Facilitation and facilitation skills

Facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership and creativity by all those involved (Sessionlab). A facilitator has a wide range of tasks to perform in order to ‘make things easier’ for people who participate in a facilitated discussion:

  • Support individuals within a group in understanding their common objectives.
  • Help people collectively move through a process.
  • Structure conversations and apply appropriate group facilitation techniques to keep discussions effective.
  • Foster participation and get people to come up with ideas, thoughts and perspectives that add value.
  • Get all individuals in the room to feel like they are in a group with a shared interest.

Facilitation skills are the abilities you use to provide opportunities and resources to a group of people that enable them to make progress and succeed. Some examples include being prepared, setting guidelines, being flexible, active listening and managing time.


●       Skills to prepare a meeting:

○       Asking the right questions

○       Process design

○       Agenda planning

○       Communication with stakeholders

○       Organising and project management

●       Skills to facilitate a meeting:

○       Create an inclusive environment

○       Communicate clear guidelines and instructions

○       Group dynamics (and group management)

○       Empathy

○       Active listening

○       Verbal skills to facilitate conversations

○       Conflict management

○       Consensus-building

○       Manage timing

○       Gauge the energy level of a room

○       Flexibility

○       Staying neutral

○       Recording outcomes

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